Privacy Policy

This Privacy Policy describes how Moncayo Holdings LLC ("Moncayo Holdings," "we," "us," or "our") collects, uses, and shares information in connection with our website at moncayoholdings.com and the mobile applications published by Moncayo Holdings LLC and its operating businesses (Moncayo Systems, Grime Reaper Detailing, and Exotic Voltage Collection), including those distributed through the Apple App Store under our Apple Developer account (collectively, the "Services"). By using the Services, you agree to the practices described in this policy.

1. Information We Collect

Information you provide

We collect information you choose to give us, such as when you contact us by email, request support, or create an account in one of our applications. This may include your name, email address, and the contents of your messages or any content you submit.

Automatically collected information

When you visit our website, we and our service providers may automatically collect technical information such as your browser type, operating system, device type, referring pages, pages visited, approximate location derived from your IP address, and the date and time of your visit.

App usage and diagnostics

Our applications may collect usage and diagnostic data, such as crash logs, performance data, device model, operating system version, and feature interactions. Where available, we rely on diagnostic data that Apple shares with developers only for users who have opted in. This data is used to maintain and improve our apps and is not used to identify you personally.

2. How We Use Information

• To provide, operate, maintain, and improve the Services;
• To respond to your inquiries and provide customer support;
• To diagnose technical problems and monitor performance;
• To send service-related communications, such as updates or security notices;
• To protect the security and integrity of the Services and prevent fraud or abuse;
• To comply with legal obligations and enforce our terms.

3. How We Share Information

Service providers. We share information with trusted vendors who perform services on our behalf, such as hosting, analytics, crash reporting, email delivery, and payment processing. These providers are permitted to use information only as necessary to provide services to us.

Legal and safety. We may disclose information if required by law, regulation, subpoena, or court order, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

4. No Sale of Personal Information

We do not sell your personal information, and we do not share personal information for cross-context behavioral advertising.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we delete or anonymize it.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

8. Your Rights and Choices

You may request access to, correction of, or deletion of your personal information by contacting us at support@moncayoholdings.com. If an application allows you to create an account, you may also request account deletion from within the app or by emailing us.

California residents. Under the California Consumer Privacy Act, as amended (CCPA/CPRA), you have the right to know what personal information we collect, use, and disclose; to request deletion or correction; and to not be discriminated against for exercising your rights. We do not sell or share personal information as defined by California law.

EU, EEA, and UK residents. Under the GDPR and UK GDPR, you have the right to access, rectify, erase, restrict, or object to processing of your personal data, the right to data portability, and the right to withdraw consent at any time. We process personal data on the basis of contract performance, legitimate interests, consent, or legal obligation. You also have the right to lodge a complaint with your local supervisory authority.

We will respond to verified requests within the time required by applicable law.

9. Third-Party Services

The Services may contain links to or integrations with third-party websites and services, including the Apple App Store. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

10. International Transfers

We are based in the United States, and information may be processed in the United States or other countries where our service providers operate. Where required, we use appropriate safeguards for such transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Material changes will be communicated through the Services where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us:

Moncayo Holdings LLC
support@moncayoholdings.com